Letter from Shelter

Dear Staff and Students

Thank you so much for the fantastic number of 110 donation boxes, which were made up by Year 7 and Year 8 students to give out to people who access our services. Your generosity and hard work in making up these boxes will certainly make a real difference to the people we are giving them to.

We offer a variety of services to people across the North East who are generally experiencing a period of instability and are often vulnerable individuals.Our advisers’ efforts in providing free legal advice and support for those in the North East who are affected by the devastating effects of homelessness and bad housing, have made a difference to over 1,700 people in 2017/18.

In 2017/2018 more than 4.7 million people approached Shelter nationally for advice either online, in person or over the phone.

  • 118,626 enquiries were answered through our helpline and online services which are open every single day of the year.
  • 4,666,280 people accessed the “Get Advice” pages of our website.
  • 36,323 people received help through our face to face advice and support services.

Your support will assist our staff in the North East to continue to provide a dedicated advice, information and advocacy service directly to those in most need, as well as promote best practice and share their expertise. We will work with our national policy and campaigning teams to challenge the unfair policies and practices, which underlie many clients’ circumstances, both locally and nationally.

Very many thanks to everyone involved.

Your sincerely

Tracy Guy
Hub Manager